Customer Service | Monterey Bay Design

Has your WordPress Site Been Hacked?

Has your WordPress Site Been Hacked?
If your site is acting funny or if you see something you don’t normally see, there may be a problem. Sometimes, even when you take precautions, a site can be vulnerable. Let’s face it, if major institutions can be hacked, anyone’s can. iThemes Media LLC who provides an excellent security plugin has released an equally ...

Heartbleed

Heartbleed
Throwing together a last minute post under any circumstances is difficult – for me anyway. I agonize over details.  However, this is important and I wanted to get this out there in some  form – quick and dirty. Amended: These sites have helpfully documented the servers that have been patched that needed it, those that ...

This is customer service – yeah, whaddaya want?

This is customer service - yeah, whaddaya want?
Ever get the feeling when you call and speak to a customer service person that you’ve seriously inconvenienced them, possibly ruined their day, and you get the distinct impression that they think you’re an idiot?  Don’t you hate that? I know I do. Or how about when you call a business and they don’t get ...